Isla is a dedicated TMS Specialist and Patient Care Coordinator at Genuine Healthcare, where she brings over five years of experience in delivering compassionate, patient-centered care. Since joining the team, Isla has developed a deep expertise in Transcranial Magnetic Stimulation (TMS), from conducting daily treatments to tailoring protocols for each patient’s unique needs. She is passionate about ensuring patients feel comfortable and confident throughout their TMS journey, especially during the critical first few weeks of treatment.

What Isla loves most about her role is building meaningful connections with patients and witnessing their progress over the course of their 8-week treatment. “It’s incredibly rewarding to see patients transform from the beginning to the end of their TMS journey,” she says. “Whether it’s hearing about their improved mood, reduced medication, or full remission, their success is what drives me every day.”

Isla is committed to making TMS more accessible and hopes to see the clinic expand its services to underserved populations and explore innovative options like mobile clinics. For patients considering TMS, Isla’s message is simple: “It’s not as scary as it might seem! I’m here to answer all your questions, address your concerns, and make sure you feel informed and comfortable every step of the way.”

Carson is the Medical Office Manager at Genuine Healthcare, where he plays a vital role in ensuring the clinic runs smoothly and efficiently. With a deep understanding of Transcranial Magnetic Stimulation (TMS) from both an operational and personal perspective, Carson brings a unique insight to his work. As both a TMS operator and a patient, he has witnessed firsthand the transformative impact of the treatment on mental health.

Carson believes that consistency is the cornerstone of a successful TMS experience. “Just like any other treatment, the best results come from following through with the recommended sessions,” he says. “Staying committed to the process is key to seeing positive changes.”

What Carson loves most about his role is sharing his knowledge and personal experience with patients. “Being able to explain how TMS works and relate it to my own journey is incredibly rewarding,” he shares. “It helps patients feel more confident and informed about their treatment.”

Looking ahead, Carson hopes to see the clinic expand its capabilities by acquiring additional TMS machines or exploring other branded options. “The more resources we have, the more patients we can help,” he explains. “It’s all about making a difference in as many lives as possible.”

Trista is a passionate TMS Specialist and Patient Care Coordinator at Genuine Healthcare, where she combines her academic background in psychology with hands-on experience to deliver exceptional care. With a longstanding interest in Transcranial Magnetic Stimulation (TMS), Trista has studied the treatment through medical journals and now finds immense fulfillment in witnessing its transformative impact on patients firsthand.

Trista believes that consistency is key to successful TMS treatment. “Creating meaningful change takes practice, hard work, and dedication,” she says. “By establishing a consistent TMS routine, patients can begin to reshape their thought patterns and experience lasting improvements in their mental health.”

What Trista loves most about her role is the opportunity to bring joy to her patients’ days. Whether she’s greeting them at the front desk or administering Spravato treatments, her goal is always to make them laugh and feel at ease. “Seeing a patient smile or hearing them joke around feels like a win for both of us,” she shares.

Looking to the future, Trista hopes to see the clinic expand its reach to rural and underprivileged communities. “Access to education and healthcare is one of the most important factors in an individual’s well-being,” she explains. “By bringing TMS to more people, we can make a meaningful difference in their lives and continue to grow as a practice.”